FAQ

Codiv 19, What it means for 4enscrap ?

You can still access to our website and make your purchases without problem. Our team prepare orders as usual. All hygiene actions have been taken to protect our team and prepare orders in safety. 

You can choose between both deliveries : « Lettre suivie or « Colissimo ». They are still working.

Until the normal situation is back,  it’s not possible to choose UPS access point.

I can’t find a product on the website

To find a product on the website, write the title of the product (ex: happiness) or the reference (569) on the search bar, on the top of the website .

I want to buy a product, but it’s out of stock 

It’s not possible to pre order or book a product. 

However, you can be notified when the product is in stock again. This button is available on the product record. 

I have forgotten my password

On the authentification step, click on « forgot your password ? ». You will receive a first mail with a link. Once you click on this link, a second mail will be sending with a new password. You can sign in with this password. 

You can customize this password on settings available on your personal account. 

Where is my order ?

We prepare orders within 48h. You can check the status available on your personal account. 

Once you order is shipped you can follow the transit with the tracking number. 

I still don’t receive my order, is it normal ?

We prepare order within 48h. When the order is shipped, you can follow the transit by a tracking number. Delivery schedules depend on the shipping choice. 

We advise you to wait 2 weeks for national mail and 3 weeks for international mail. If you don’t receive your order after this period. Please to contact us.

A die is not working properly

You can have this problem :

• for dies really thin
• According to a clear plates state
• According to adjustment of the machine

If your plates are too used, we advise you to change for new plates. Indeed, old plates are thiner

If dies continue not to cut with new plates we advise you to test with another machine (if one of your friend have a machine. You can test with it). Maybe the adjustment of the machine is better than yours. If it’s working with the machine of your friend, you have to buy metal plate. It helps to cut thin die. 

If the problem remains, please to send a picture of the die (relief side) with your invoice to this email adress : contact@4enscrap.com

My stamp doesn’t work properly

For the first use, we advise you to clean the stamp with water. Indeed, some residues, because of the manufacturing, can stay on the stamp.

If the problem remains, please to send a picture of the stamp (the relief side),a picture of a stamping test and a picture of the invoice to this email adress : contact@4enscrap.com

Our team will fix it !  

Is it the showroom open ?

The planning, with opening hours and days, is available on the home page of the website. You can access by clicking here

How can I return a product ?

According to the law, you can return a product within 14 days once you received your order. However, the product must be clean and still in the package. Otherwise, we can refuse the return .

To return a product, log in to your account and click on order history. On the order, select the product and click on the button « Request a return ». 

Once we valid the return, you will receive a mail on how to proceed. 

The order I received is not compliant with my order/ A product is defective, what I can do ? 

Please to send a picture of the invoice with the product not compliant or defective to this email adress : contact@4enscrap.com 

The team will find a solution ! 

Which countries do you ship ?

We ship in over the world, even in DOM/TOM.

What are the schedule shipping ? 

We prepare the order within 48h. Delivery schedules depend on the choice shipping. You can fin these information by clinking here

Do you propose free shipping ? 

Do you have a shop ?

We don’t have a shop but a showroom, in Dijon.

Please to check opening hours and days on the planning, valable on the website by clicking here 

What are advantages of being 4enSCRAP customer?

Benefit from loyalty points (1 point for every € 10, with 100 points enjoy 10% on your next order)

Receive a gift for your birthday

Take advantage of a reduction by sponsoring a friend

I want to sell my creations realized with 4enSCRAP products?

To know terms of use, please to click here!